Our service truly sets our company apart from the crowd. No matter how much we wish, the best planning alone cannot prevent unforeseen challenges, and not everything will always work out as well as we would like. That’s why we know that in the rare event of a delay or defective product, it will be a situation that will be handled in a way that positively sets us apart from our competition.
Like you, we value most companies that do what they promise. We value trusting and reassuring our partners, and we’ve listened to your feedback over the years. We act positively and quickly to maintain your trust and keep our word. We will notify you of the delay as soon as we become aware of it, explain the reasons and how we can resolve the issue as quickly as possible. We keep you up to date and value human contact, so your account manager and service manager are always available by phone, email or instant chat.
We value our reputation, we have worked so hard to build it since 2001 and without you, our loyal customer base, we would not be where we are.